PRO IncidentManagement

TBZ Services GmbH
PRO IncidentManagement

Less than 60 seconds - from an incoming call up to having the order by the proper qualified and idle technician in a suitable equipped vehicle!

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Description

Lights off, no heating, gas smell, elevator is stuck - incident handling is a challenge.

Which technician is qualified, idle and the fastest available at the location of the fault? To collect the necessary information to make the right decision is a constant challenge for dispatchers.The processing time of disposition during incidents is reduced to less than one minute, if dispatchers are supported by PRO IncidentManagement.

Supply and service companies achieve the high expectations of a reliable and efficient electricity, gas, water supply and technical service, if quick response times are important. PRO IncidentManagement can be used as a module in existing systems or as the leading Software together with TomTom Telematics.

Countries of sale:
  • United Kingdom
  • Republic of Ireland
  • Germany
  • France
  • The Netherlands
  • Switzerland
  • Spain
  • Portugal
  • Italy
  • Czech Republic
  • Poland
  • Sweden
  • USA
  • South Africa
  • Australia
  • Austria
  • Belgium
  • Denmark
  • Luxembourg
Supported languages:
  • British English
  • American English
  • German

TBZ Services GmbH

TBZ- Services GmbH as a system vendor provides communication and online services since 2000. The aim is to optimise processes. The projects for optimising processes using web applications include IT and transfer of information as well as consulting and assistance during the implementation. We provide process-neutral infrastructure. We develop and operate database applications and ensure mobile data transfer.

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